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Lenotra AG and its partners have a rigorous no-log policy. The IP address of the customer's Internet connection is not recorded, nor are the connections to the connection points and data traffic. What is not recorded cannot be evaluated
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LenyMobile and NesCHt are always purchased in combination with a subscription.
There is a subscription for the LenyMobile including the encryption of the data traffic, the licences and updates as well as a subscription for NesCHt including the chosen NesCHt-Quota for storage, the licenses and the updates.
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The myLeny Sync app can be configured according to the below linked help document
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Initially, the LenyMobile is purchased together with NesCHt. As soon as the customer has a NesCHt additional LenyMobiles can be purchased separately
Related FAQs
1002. Can a LenyMobile or NesCHt be purchased without subscription
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LenyMobile OS Sandboxed Google Play
LenyMobile OS has a compatibility layer providing the option to install and use the official releases of Google Play in the standard app sandbox. Google Play receives absolutely no special access or privileges on LenyMobile OS as opposed to bypassing the app sandbox and receiving a massive amount of highly privileged access. Instead, the compatibility layer teaches it how to work within the full app sandbox. It also isn't used as a backend for the OS services as it would be elsewhere since LenyMobile OS doesn't use Google Play even when it's installed.
Since the Google Play apps are simply regular apps on LenyMobile OS, they are installed within a specific user or work profile and they're only available within that profile. Only apps within the same profile can use it and they need to explicitly choose to use it. It works the same way as any other app and has no special capabilities. As with any other app, it can't access data of other apps and requires explicit user consent to gain access to profile data or the standard permissions. Apps within the same profile can communicate with mutual consent and it's no different for sandboxed Google Play.
Sandboxed Google Play provides near complete compatibility with the app ecosystem depending on Google Play. Only a small subset of privileged functionality which aren't yet ported to different approaches with the compatibility layer is unavailable. Some functionality is inherently privileged and can't be provided as part of the compatibility layer.
The vast majority of Play services functionality works perfectly including dynamically downloaded / updated modules (dynamite modules) and functionality provided by modular app components such as Google Play Games. By default, location requests are rerouted to a reimplementation of the Play geolocation service provided by LenyMobile OS. You can disable rerouting and use the standard Play services geolocation service instead if you want the Google network location service and related features.
Configuration
The compatibility layer includes full support for the Play Store. Play Store services are fully available including in-app purchases, Play Asset Delivery, Play Feature Delivery and app / content license checks through LenyMobile Store. It can install, update and uninstall apps with the standard approach requiring that the user authorizes it as an app source and consents to each action. It will use the standard Android 12+ unattended update feature to do automatic updates for apps where it was the last installer.
You should give a battery optimization exception to Google Play services for features like push notifications to work properly in the background. It isn't needed for the other app (Google Play Store). For privacy reasons, it is generally not advisable to use apps that do not have their own notification server and use Google push notifications.
Signing in into a Google account is optional, unless you want to use features depending on being signed into an account. For example, some apps use Google account authentication instead of their accounts having a username and password. The Play Store requires being signed into an account in order to install apps or use in-app purchases. This is still true even for an alternate frontend to the such as LenyMobile Store. LenyMobile Store still requires an account but fetches shared account credentials from Leny Mobile’s service (based on Aurora Store's services) by default.
The compatibility layer has support for Play Games Services which you can obtain by installing Google Play Games from the LenyMobile Store. Many games on the LenyMobile Store depend on having Google Play Games installed.
The compatibility layer has a configuration menu available at Settings > Apps > Sandboxed Google Play.
By default, apps using Google Play geolocation are redirected to the implementation on top of the standard OS geolocation service. You don't need to grant any permissions to Google Play or change any settings for working location in apps using Google Play geolocation due to the re-routing feature. If you want to use Google's network location service to provide location estimates without satellite reception, you can disable the "Reroute location requests to the OS" toggle and grant what it requires to provide network location. You will need to grant "Allow all the time" Location access to Google Play services along with the Nearby Devices permission for it to have all the access it needs. You need to use the "Google Location Accuracy" link from the sandboxed Google Play configuration menu to access the Google Play services menu for opting into their network location service, otherwise this is all pointless. It will send the nearby Wi-Fi and cellular networks provided via the Location and Nearby Devices permissions to their service to retrieve a location estimate. In order to fully take advantage of Wi-Fi and Bluetooth scanning, you also need to enable the scanning toggles in Settings > Location > Location services (can as well be applied in LenyMobile OS Privacy-Widget) which are disabled by default and control whether apps with the required permissions can scan when Wi-Fi and Bluetooth are otherwise disabled. Re-routing location to the OS geolocation service will use more power than using the Google Play geolocation service since we do not provide a network-based location service and implement it via GNSS / A-GPS only.
The menu also provides links to this usage guide, Play services system settings, Play Store system settings and Google settings. The Play services and Play Store system settings are only included for convenience since they can be accessed the same way as any other app via Settings > Apps.
Limitations
The compatibility layer has to be expanded on a case-by-case basis to teach Play services to work as a regular app without any of the invasive access and integration it expects. In many cases, it doesn't truly need the access or it can be tought to use the regular approach available to a normal app. In some cases, the functionality it offers fundamentally requires privileged access and cannot be supported. For example, Android Auto cannot be supported by default as part of the baseline compatibility layer, but is supported as an extension of it with dedicated toggles for the functionality that's not possible to implement another way. The same applies to other highly invasive OS integration / control or privileged access to hardware.
Functionality depending on the OS integrating Play services and using it as a backend is unavailable. An OS integrating Play uses it as the backend for OS services such as geolocation. LenyMobile OS never uses it as the backend/provider for OS services. In cases such as text-to-speech (TTS) where the OS allows the user to choose the provider, Play services can often be used.
The LenyMobile OS Sandboxed Google Play integration is grateful adapted form the work of GrapheneOS (https://grapheneos.org/).
Related FAQs
1050. There are Google® services running on my LenyMobile
1057. Which Android® apps can I install on my LenyMobile and which work on my LenyMobile
1059. How can I improve / control the satellite reception of my LenyMobile
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FAQ
LenyMobile
Lenotra AG and its partners have a rigorous no-log policy. The IP address of the customer's Internet connection is not recorded, nor are the connections to the connection points and data traffic. What is not recorded cannot be evaluated
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LenyMobile and NesCHt are always purchased in combination with a subscription.
There is a subscription for the LenyMobile including the encryption of the data traffic, the licences and updates as well as a subscription for NesCHt including the chosen NesCHt-Quota for storage, the licenses and the updates.
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The myLeny Sync app can be configured according to the below linked help document
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Initially, the LenyMobile is purchased together with NesCHt. As soon as the customer has a NesCHt additional LenyMobiles can be purchased separately
Related FAQs
1002. Can a LenyMobile or NesCHt be purchased without subscription
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LenyMobile OS Sandboxed Google Play
LenyMobile OS has a compatibility layer providing the option to install and use the official releases of Google Play in the standard app sandbox. Google Play receives absolutely no special access or privileges on LenyMobile OS as opposed to bypassing the app sandbox and receiving a massive amount of highly privileged access. Instead, the compatibility layer teaches it how to work within the full app sandbox. It also isn't used as a backend for the OS services as it would be elsewhere since LenyMobile OS doesn't use Google Play even when it's installed.
Since the Google Play apps are simply regular apps on LenyMobile OS, they are installed within a specific user or work profile and they're only available within that profile. Only apps within the same profile can use it and they need to explicitly choose to use it. It works the same way as any other app and has no special capabilities. As with any other app, it can't access data of other apps and requires explicit user consent to gain access to profile data or the standard permissions. Apps within the same profile can communicate with mutual consent and it's no different for sandboxed Google Play.
Sandboxed Google Play provides near complete compatibility with the app ecosystem depending on Google Play. Only a small subset of privileged functionality which aren't yet ported to different approaches with the compatibility layer is unavailable. Some functionality is inherently privileged and can't be provided as part of the compatibility layer.
The vast majority of Play services functionality works perfectly including dynamically downloaded / updated modules (dynamite modules) and functionality provided by modular app components such as Google Play Games. By default, location requests are rerouted to a reimplementation of the Play geolocation service provided by LenyMobile OS. You can disable rerouting and use the standard Play services geolocation service instead if you want the Google network location service and related features.
Configuration
The compatibility layer includes full support for the Play Store. Play Store services are fully available including in-app purchases, Play Asset Delivery, Play Feature Delivery and app / content license checks through LenyMobile Store. It can install, update and uninstall apps with the standard approach requiring that the user authorizes it as an app source and consents to each action. It will use the standard Android 12+ unattended update feature to do automatic updates for apps where it was the last installer.
You should give a battery optimization exception to Google Play services for features like push notifications to work properly in the background. It isn't needed for the other app (Google Play Store). For privacy reasons, it is generally not advisable to use apps that do not have their own notification server and use Google push notifications.
Signing in into a Google account is optional, unless you want to use features depending on being signed into an account. For example, some apps use Google account authentication instead of their accounts having a username and password. The Play Store requires being signed into an account in order to install apps or use in-app purchases. This is still true even for an alternate frontend to the such as LenyMobile Store. LenyMobile Store still requires an account but fetches shared account credentials from Leny Mobile’s service (based on Aurora Store's services) by default.
The compatibility layer has support for Play Games Services which you can obtain by installing Google Play Games from the LenyMobile Store. Many games on the LenyMobile Store depend on having Google Play Games installed.
The compatibility layer has a configuration menu available at Settings > Apps > Sandboxed Google Play.
By default, apps using Google Play geolocation are redirected to the implementation on top of the standard OS geolocation service. You don't need to grant any permissions to Google Play or change any settings for working location in apps using Google Play geolocation due to the re-routing feature. If you want to use Google's network location service to provide location estimates without satellite reception, you can disable the "Reroute location requests to the OS" toggle and grant what it requires to provide network location. You will need to grant "Allow all the time" Location access to Google Play services along with the Nearby Devices permission for it to have all the access it needs. You need to use the "Google Location Accuracy" link from the sandboxed Google Play configuration menu to access the Google Play services menu for opting into their network location service, otherwise this is all pointless. It will send the nearby Wi-Fi and cellular networks provided via the Location and Nearby Devices permissions to their service to retrieve a location estimate. In order to fully take advantage of Wi-Fi and Bluetooth scanning, you also need to enable the scanning toggles in Settings > Location > Location services (can as well be applied in LenyMobile OS Privacy-Widget) which are disabled by default and control whether apps with the required permissions can scan when Wi-Fi and Bluetooth are otherwise disabled. Re-routing location to the OS geolocation service will use more power than using the Google Play geolocation service since we do not provide a network-based location service and implement it via GNSS / A-GPS only.
The menu also provides links to this usage guide, Play services system settings, Play Store system settings and Google settings. The Play services and Play Store system settings are only included for convenience since they can be accessed the same way as any other app via Settings > Apps.
Limitations
The compatibility layer has to be expanded on a case-by-case basis to teach Play services to work as a regular app without any of the invasive access and integration it expects. In many cases, it doesn't truly need the access or it can be tought to use the regular approach available to a normal app. In some cases, the functionality it offers fundamentally requires privileged access and cannot be supported. For example, Android Auto cannot be supported by default as part of the baseline compatibility layer, but is supported as an extension of it with dedicated toggles for the functionality that's not possible to implement another way. The same applies to other highly invasive OS integration / control or privileged access to hardware.
Functionality depending on the OS integrating Play services and using it as a backend is unavailable. An OS integrating Play uses it as the backend for OS services such as geolocation. LenyMobile OS never uses it as the backend/provider for OS services. In cases such as text-to-speech (TTS) where the OS allows the user to choose the provider, Play services can often be used.
The LenyMobile OS Sandboxed Google Play integration is grateful adapted form the work of GrapheneOS (https://grapheneos.org/).
Related FAQs
1050. There are Google® services running on my LenyMobile
1057. Which Android® apps can I install on my LenyMobile and which work on my LenyMobile
1059. How can I improve / control the satellite reception of my LenyMobile
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Lenotra doesn't have access to the decrypted data on LenyMobile or in NesCHt.
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System navigation
By default, LenyMobile OS uses gesture-based navigation. We recommend reading this article containing information on gesture navigation and giving it a chance even if you think you won't like it. Our experience is that when armed with the appropriate knowledge, the vast majority of users prefer the newer gesture navigation approach.
The system navigation mode can be configured in Settings - System - Gestures - Navigation mode. The same menu is also available in Settings - Accessibility - System controls - Navigation mode.
Gesture navigation
The bottom of the screen is a reserved touch zone for system navigation. A line is displayed in the center to show that the navigation bar is present across the entire bottom of the screen. In most apps, this area will display padding. Modern apps are able to tell the OS that they can handle not having the padding to display app content there while still not being able to receive touches from it. Open up the Settings app for an example.
Swiping up from the navigation bar while removing your finger from the screen is the Home gesture.
Swiping up from the navigation bar while holding your finger on the screen before releasing is the Recent Apps gesture. The most recently opened activity is always on the furthest right. Each step left goes one step back through the history of recently opened apps. Opening an app with the recent apps activity will place it on the furthest right in the recent apps order just like a new app being opened.
The recent apps activity has a screenshot button as an alternative to holding power and volume down while using an app.
Rather than opening the recent apps activity, you can swipe left on the navigation bar for the Previous app and swipe right for the Next app. This will not change the recent apps order. This is usually the best way to navigate through recent apps.
Swiping from either the left or the right of the screen within the app (not the navigation bar) is the Back gesture. Apps are supposed to avoid implementing conflicting gestures, but have the option to override this gesture if they truly need to get rid of it. Some legacy apps without active development of their UI still haven't addressed this despite gestures being the default for several years on Google Android. You can avoid triggering the back gesture in one of 2 easy ways: avoid swiping from right near the edge or hold your finger on the side of the screen for a moment before swiping. The more advanced option is using a diagonal swipe pointing sharply to the bottom of the screen since this will bypass the back gesture but will still trigger most app gestures. The advanced option is the most convenient approach once you get used to doing it.
The launcher uses a swipe up gesture starting anywhere on the screen to open the app drawer from the home screen. You need to start that gesture above the system navigation bar since any gesture starting on the navigation bar is handled by the OS as a system navigation gesture.
3-button navigation
3-button navigation is Android's oldest touchscreen-based navigation system. It will remain supported for the foreseeable future to provide accessibility for users unable to easily use the gestures. It's older than 2-button navigation but isn't considered a legacy feature.
A large row across the bottom of the screen is reserved for navigation buttons. The Back button is on the left, the Home button is in the center and the Recent Apps button is on the right.
In the recent apps activity, the most recently opened activity is always on the furthest right. Each step left goes one step back through the history of recently opened apps. Opening an app with the recent apps activity will place it on the furthest right in the recent apps order just like a new app being opened.
The recent apps activity has a screenshot button as an alternative to holding power and volume down while using an app.
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1. Submit this form
2. Wait for Lenotra support to get in contact with you
3. If told by Lenotra support, send Registered Consignment to:
Lenotra AG
RMA
Bahnhofstrasse 6
CH-9100 Herisau
Switzerland
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Basically, all Android® apps from the LenyMobile Store (all apps from the Google® PlayStore®) can be installed and run on the LenyMobile.
For some apps, there are dedicated requirements to the mobile phone and so it is possible that some apps cannot be installed and/or run on the LenyMobile.
Banking-Apps:
Banking apps are a particularly demanding class of apps for compatibility with alternate operating systems. Some of these work fine with any LenyMobile OS configuration but most of them have extensive dependencies on Play services. For many of these apps, it's enough to set up the LenyMobile OS sandboxed Google Play feature in the same profile. Unfortunately, there are further complications not generally encountered with non-financial apps.
Many of these apps have their own crude anti-tampering mechanisms trying to prevent inspecting or modifying the app in a weak attempt to hide their code and API from security researchers. LenyMobile OS allows users to disable Native code debugging via a toggle in Settings > Security & privacy > Exploit protection to improve the app sandbox and this can interfere with apps debugging their own code to add a barrier to analyzing the app. You should try enabling this again if you've disabled it and are encountering compatibility issues with these kinds of apps.
Banking apps are increasingly using Google's SafetyNet attestation service to check the integrity and certification status of the operating system. LenyMobile OS passes the basicIntegrity check but isn't certified by Google so it fails the ctsProfileMatch check. Most apps currently only enforce weak software-based attestation which can be bypassed by spoofing what it checks. LenyMobile OS doesn't attempt to bypass the checks since it would be very fragile and would repeatedly break as the checks are improved. Devices launched with Android® 8 or later have hardware attestation support which cannot be bypassed without leaked keys or serious vulnerabilities so the era of being able to bypass these checks by spoofing results is coming to an end regardless.
The hardware attestation feature is part of the Android Open Source Project and is fully supported by LenyMobile OS. SafetyNet attestation chooses to use it to enforce using Google certified operating systems. However, app developers can use it directly and permit other properly signed operating systems upholding the security model. Direct use of the hardware attestation API provides much higher assurance than using SafetyNet so these apps have nothing to lose by using a more meaningful API and supporting a more secure OS.
A 3rd party community-sourced effort containing banking app compatibility information is maintained by PrivSec.dev. Lenotra does not make any guarantees regarding the list's validity.
Android Auto:
LenyMobile OS provides an option to install and use the official releases of Android Auto.
Android Auto requires privileged access in order to work. LenyMobile OS uses an extension of the sandboxed Google Play compatibility layer to make Android Auto work with a reduced level of privileges.
To install Android Auto, use the LenyMobile Store.
After installation, Android Auto has to be set up from the Settings > Apps > Sandboxed Google Play > Android Auto configuration screen, which contains permission toggles, links to related configuration screens, configuration tips, and links to optional Android Auto dependencies.
The permission toggles ask for a confirmation before turning on. The confirmation popup explains what access each permission toggle provides.
By default, Android Auto is not granted any kind of privileged access. It's treated the same way other apps are treated.
In order to work, Android Auto has to be granted baseline permissions for wired or wireless Android Auto. Wired Android Auto requires far less access than wireless Android Auto does. Baseline permissions are controlled by the "Allow permissions for wired / wireless Android Auto" toggles.
For some cars, baseline permissions for wireless Android Auto are needed even when using wired Android Auto. Therefore, if wired Android Auto is unable to connect to the car with only wired permissions granted, try granting wireless permissions instead.
To forward notifications from the device to the car, Android Auto has to be allowed notification access. The notification access settings are linked below the permission toggles.
In order to show up in the Android Auto car interface, apps have to be installed from the Play Store and include Android Auto support.
See Google's Android Auto Help pages for further Android Auto setup steps and usage instructions.
Related FAQs
1058. How does LenyMobile OS Sandboxed Google Play work
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The subscription period can be selected initially (when purchasing a myLeny or a new/additional LenyMobile) and at the time of renewal (of a myLeny or an additional LenyMobile) by the customer in the shop using the options provided
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The "Bookmarks" app is activated on NesCHt and acts as a hub for exchanging favorites between LenyMobile, NesCHt and PC at home or on the go.
On the LenyMobile and in the browser on the PC, the «Floccus» app/plug-in takes care of the management and synchronization.
Details on functionality can be found in document linked below
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LenyMobile is provided with operating system updates and security updates for the same length of time as the same device type from the original manufacturer and a valid subscription with Lenotra AG is existing. Details are visible in the respective product descriptions:
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The content is listed in the below linked document
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The basic access for the LenyMobile to the Internet (mobile subscription and/or WLAN access) can be freely selected by the customer and is not part of myLeny or LenyMobile.
Lenotra does not provide SIM-Cards.
Related FAQs
1026. How can a SIM-Card be inserted
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The e-mail app supports different account types. Details about the functions and configuration can be found in the link below.
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This is a good sign and means that you can benefit from the compatibility with Google® Services without any unwanted data outflow.
Related FAQs
1050. There are Google® services running on my LenyMobile
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The information about pre-installed apps can be found in the respective product description:
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In the myLeny-context, there is no difference between these expressions. They describe the 2nd Login-factor (besides NesCHt-ID /NesCHt-Password) in order to offer a secure Login-method.
2FA: «Two Factor Authetication» is a general description of the login mechanism
OTP: «One Time Password» is generated every 30 seconds in the App «myLeny OTP» of the LenyMobile that is paired with your NesCHt
TOTP: «Time-based One Time Password» describes the OTP-method that is used on NesCHt and LenyMobile
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Lenotra products are optimized for intuitive use and the functions should be self-explanatory in most cases. Should questions arise, the customer will find a convenient search, the FAQ (Frequently Asked Questions). The answers thus found help further, provide additional explanations and show easy-to-understand solutions. If this does not lead to the desired solution, the customer can request further support with Support Requests
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Lenotra operates within the scope of Swiss legislation. Should authorities request legal access to Lenotra's customer data, Lenotra will comply. Lenotra can only transmit the data in encrypted form.
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If the message that Private DNS has no internet access / no WLAN access appears:
An activated Private DNS can sometimes loose connection to it's DNS-Server, especially when your LenyMobile is inactive for some times, a disruption on an active VPN occurs or if your LenyMobile has no data-access at all (activated Airplane mode, no WLAN- or WWAN-access is available).
- Re-establish access to WLAN and/or WWAN (date over telephony network) by switching the related connections to on in Settings - Network and Internet - Internet or by disabling the Airplane mode.
- Disable the Privat DNS in your myLeny Privacy settings (Tracker & Ads Filter set to OFF)
if this does not resolve it
- Disable the VPN in your myLeny Privacy settings (disable the location that is activated)
Settings in myLeny Privacy that help to resolve:
After connection to internet is re-established you can re-enable Private DNS (Tracker & Ads Filter set to ON) and VPN (activate a VPN-location):
Related FAQs
1029. How does myLeny Privacy Widget work
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The basic access for the LenyMobile to the Internet (mobile subscription and/or Wi-Fi access) can be freely selected by the customer and is not part of myLeny or LenyMobile
Related FAQs
1025. Is a SIM-Card included when byuing myLeny or a LenyMobile
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The warranty lasts 24 months from the date of purchase and is provided by Lenotra AG. The scope of the warranty is based on the General Terms and Conditions of Lenotra AG and cannot be asserted against the original manufacturer of the device
External links
AGB / GTCRelated FAQs
1035. Where can I send my LenyMobile to if I have a warranty-case that is confirmed by Lenotra
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The myLeny Sync app work as explained in below linked documentation.
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No ID is required for the purchase of products in the Lenotra Shop. All you need is a valid e-mail address as well as a full delivery address (also parcel forwarder possible) and a valid means of payment
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Technical details about LenyMobile can be found under the respective Link:
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Access to the files stored in NesCht is provided on the LenyMobile using the myLeny Sync app.
In the myLeny Sync app, the data stored in NesCht can be selected and opened/edited or downloaded to LenyMobile and then opened/edited.
Newly created files on LenyMobile can be synchronized to NesCht manually or via Auto Upload using the myLeny Sync App. Files that are saved in the \Documents directory in LenyMobile are synchronized to the \Documents directory in NesCHt through the already set up Auto Upload. See also the instructions for the myLeny Sync App linked below.
The OpenOffice function to access cloud storage is available for other clouds.
Related FAQs
1056. How does the app myLeny Store work
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The PIN can be changed to any PIN you choose. This is done in Settings – Security and privacy – Device unlock - Screen lock by entering the valid PIN and then entering and confirming the new PIN.
A fingerprint can also be set up to unlock the device. If the fingerprint no longer works, the PIN can still be used.
Related FAQs
1054. I forgot my PIN. How do I unlock my LenyMobile
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The first LenyMobile device is delivered mostly pre-configured. For second and further devices, the pre-configuration takes place as far as possible for Lenotra without knowledge of safety-relevant information of the customer
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It is correct that Google® services run on the LenyMobile (Google Play Services® and Google Play Store®).
These services guarantee that most Google® apps will work on LenyMobile. However, these services are implemented in such a way that they do not have more rights than any other app, i.e. that these services cannot drain data from other apps.
If the user has Google® Apps installed on the LenyMobile, the use of these apps, especially when logging in using a Google® Account from these apps, may result in a corresponding data drain. In this regard, it is always advisable to use alternative apps (some of which are pre-installed in the LenyPhone).
More information is available on your LenyMobile: Settings – Apps – Sandboxed Google Play – Usage Guide
Related FAQs
1058. How does LenyMobile OS Sandboxed Google Play work
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If the LenyMobile does not start on first use:
- Make sure the device is charged
- Remove the SIM card (if a physical SIM card is used), clean it with a soft cloth and reinsert it
- Start the device by pressing the on/off switch (see «First steps»)
- A support request can be submitted after which contact and assistance takes place
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Help is provided by the document linked below
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If the LenyMobile does not work anymore:
- Make sure the device is charged
- Remove the SIM card (if a physical SIM card is used), clean it with a soft cloth and reinsert it
- Start the device by pressing the on/off switch (see «First steps»)
- A support request can be submitted after which contact and assistance takes place
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The handling of myLeny Store is detailed in the document linked below
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Basically, for the possibility of satellite reception (GPS, etc.) the reception on the LenyMobile must be turned on. This can be done as follows:
- in myLeny Privacy widget by turning on the "GPS location on/off"
or
- in Settings – Location – "Use location on/off"
If the LenyMobile has been turned off and/or located inside buildings, it may be necessary to give the LenyMobile an opportunity to update its location by moving it outdoors.
The implementation of satellite reception in the LenyMobile OS allows you to use satellite reception for location data in such a way that there is no data drain. However, apps that benefit from this can sometimes disclose location data. Please use the notice in the store to find out which app is sharing which data.
Below are all the settings, their impact on the quality and speed of location detection and the confidentiality of the chosen method:
1 Settings are in: Settings – Apps – Sandboxed Google Play – Geolocation: Reroute location requests to the OS
2 Options are in: Settings – Security and privacy – Privacy controls – Controls: Location access
3 A-GNSS (Assisted Satellite Geolocation) based on nearby cell towers
4 HTTPS connections are established to retrieve information that help to support satellite-based location tracking.
These are static files that download automatically to improve the speed and accuracy of location resolution.
No queries or data are sent to these servers.
5 Options are in: Settings – Apps – Sandboxed Google Play – Google Location Accuracy
Related FAQs
1058. How does LenyMobile OS Sandboxed Google Play work
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Inserting the SIM-Card is explained in «First Steps», see link below
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Please get in contact with Lenotra using this form
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To change the appearance of the start screen / app drawer from the simple design to the use of standard app icons, you can follow these steps:
LenyMobile uses Lawnchair as the default launcher. In this launcher the design of the start screen / app drawer can also be customized and fall back to the designs stored at delivery.
Adaptation to the use of standard app icons:
- Press and hold a blank area of the home screen until the following dialog appears:
- Select "Home Settings"
- Press the three dots at the top right in the Settings screen
- Select "Restore backup"
- In the file manager (from the folder Backups - Lawnchair-Backup), select the desired file according to your language setting and desired appearance. If the file names are too long to display the full description, rotate your LenyMobile 90 degrees.
- In the following dialog, you will see a preview of how the appearance changes:
- Note the possible settings
- Caution: When restoring from a backup, changes you made on the home screen will be overwritten, meaning the selection of icons, their arrangement on the home screen, and activated widgets will be reset. You must re-create these changes yourself after restoring a backup for the purpose of changing the design.
- If you agree with the selection, press "Restore". Successful restoration will be confirmed with a dialog.
Using the described functions, you can also create your own backups. The dialog shown in the first image also allows you to make further settings regarding the behavior of the start screen.
If you don't like the default launcher "Lawnchair", you can switch to the default Android launcher "Launcher" by going to Settings - Apps - Default apps - Launcher.
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The reason, that the function "Auto-Upload" of the Settings of MyLeny Sync lists the same device folder (i.e. the folder on your LenyMobile) twice has the following background:
- To start with your LenyMobile we have preconfigured some device folders for synchronization with your NesCHt
- MyLeny Sync also regularly searches for new media content on your LenyMobile, which it suggests for synchronization with your NesCHt
- So it may happen, that a folder containing media files (photos, movies, music, etc.) is displayed in MyLeny Sync – Settings – Autoupload, even though it is already defined as a synchronization source to NesCHt
- The folders can be easily distinguished. If the icon of a filled cloud is displayed next to the folder, it is an active synchronization, if the icon is a non-filled cloud, it is a device folder that MyLeny Sync identified as a potential synchronization source.
If a device folder already has an auto-upload configuration (with a filled cloud icon), it doesn't need to be reconfigured for synchronization again.
Example picture:
Related FAQs
1021. How can I configure the myLeny Sync app on my LenyMobile
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This may have different causes, some possible are listed below
Displays:
The brighter the display, the higher the battery consumption. So the screen brightness can make a big difference in how fast your battery drains. Another influence is the always-on display. Because the display is always on, the battery consumption is correspondingly higher and the battery runs out faster. In the settings you can also set how fast the screen should go out when idle, which will extend the runtime of your battery.
Background activities:
Every open app or running background activity puts additional strain on the battery. There are often individual apps that have particularly high battery consumption. Running many apps in the background at the same time also increases battery consumption. The processors require a lot of power to enable smooth multitasking. The constant search for connections, such as Wi-Fi, mobile network or Bluetooth, in the background also ensures higher battery consumption.
Weather:
The weather can have a big impact on the battery life of the mobile, as batteries are temperature sensitive. In case of great heat or cold, the battery sometimes discharges in a very short time. If possible, the battery should be protected against large temperature fluctuations.
Notifications and alarms:
Push notifications, beeps or vibrations are consumers that can shorten the battery life of your mobile due to their frequency. Some push notifications are very useful, others less so. You can turn off notifications for certain apps to help keep the battery from draining so quickly.
Usage during loading:
Regardless of use: During charging, each use may lead to a higher load on the battery. In the long run, it can be harmful to the battery. Due to the double load of the battery it is depleted faster, the charging time can be prolonged. In addition, there may be a greater warming during charging.
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If you forget the PIN to unlock your LenyMobile, you can unlock your device using the procedure provided to you at the time of purchase
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myLeny Privacy Widget is explained in «First Steps», see link below
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The activation of an eSIM is explained in «First Steps», see link below
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Starting my LenyMobile is explained in «First Steps», see link below
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Plug in the power supply into the socket and connect a USB output with the included cable to the USB-C® interface of the LenyMobile.
When not in use, it is recommended to remove the power supply from the socket.
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Since most local Android firewalls and ad blockers are implemented as local VPNs and Android only allows one active VPN at the same time, it is not advisable to install additional firewalls or ad blockers.
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myLeny Store performs various security checks after installing an app. Until these are completed, the app icon does not appear or it does appear, but does not trigger the start of the installed app until the checks are completed
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NesCHt
Lenotra AG and its partners have a rigorous no-log policy. The IP address of the customer's Internet connection is not recorded, nor are the connections to the connection points and data traffic. What is not recorded cannot be evaluated
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LenyMobile and NesCHt are always purchased in combination with a subscription.
There is a subscription for the LenyMobile including the encryption of the data traffic, the licences and updates as well as a subscription for NesCHt including the chosen NesCHt-Quota for storage, the licenses and the updates.
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Lenotra doesn't have access to the decrypted data on LenyMobile or in NesCHt.
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The subscription period can be selected initially (when purchasing a myLeny or a new/additional LenyMobile) and at the time of renewal (of a myLeny or an additional LenyMobile) by the customer in the shop using the options provided
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The "Bookmarks" app is activated on NesCHt and acts as a hub for exchanging favorites between LenyMobile, NesCHt and PC at home or on the go.
On the LenyMobile and in the browser on the PC, the «Floccus» app/plug-in takes care of the management and synchronization.
Details on functionality can be found in document linked below
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Upon purchase, the customer receives 10 backup codes for NesCHt with which the password and subsequently the 2FA login can be reset.
Further help can be found in the documentation linked below:
Related FAQs
1045. I have used the last of my Backup-Codes for my NesCHt. How can I receive new Backup-Codes
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NesCHt supports WebDAV, CalDAV, CardDAV und webCAL
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NesCHt is used for online processing and synchronization of data and does not itself serve as data backup or has such functionality. Lenotra strongly recommends, in addition to full or partial data synchronization with LenyMobile, to set up full data synchronization with a PC owned by the customer. This synchronization can then be backed up locally by the customer with a suitable data backup solution.
For synchronization with different types of PCs Nextcloud® offers suitable synchronization clients for download
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In the myLeny-context, there is no difference between these expressions. They describe the 2nd Login-factor (besides NesCHt-ID /NesCHt-Password) in order to offer a secure Login-method.
2FA: «Two Factor Authetication» is a general description of the login mechanism
OTP: «One Time Password» is generated every 30 seconds in the App «myLeny OTP» of the LenyMobile that is paired with your NesCHt
TOTP: «Time-based One Time Password» describes the OTP-method that is used on NesCHt and LenyMobile
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Lenotra products are optimized for intuitive use and the functions should be self-explanatory in most cases. Should questions arise, the customer will find a convenient search, the FAQ (Frequently Asked Questions). The answers thus found help further, provide additional explanations and show easy-to-understand solutions. If this does not lead to the desired solution, the customer can request further support with Support Requests
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1. NesCHt Login with Browser:
Web-Browser Login by using NesCHt-id /NesCHt-Passwort and TOTP-Code
2. NesCHt Login of (Sync-) Apps:
Background Apps can use login with NesCHt-ID und App-Passwort
3. NesCHt Login with Trust-Token (e.g. Nextcloud PC-Client):
For application establishing a Trust to NesCHt by using a one-time Login through a Web-Browser
To recover your NesCHt-login, please follow the information in the document linked below
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NesCHt is always purchased in combination with a LenyMobile
Related FAQs
1002. Can a LenyMobile or NesCHt be purchased without subscription
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Lenotra operates within the scope of Swiss legislation. Should authorities request legal access to Lenotra's customer data, Lenotra will comply. Lenotra can only transmit the data in encrypted form.
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After using the last backup code, the customer must generate and write down new backup codes. This is done directly in NesCHt using: Settings – Security – Two-factor authentication – Renew backup codes. Don’t forget to write them down and store them in a secure place.
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The Nextcloud® Sync Clients can be configured according to instructions linked below
External links
Desktop-Client Nextcloud Helpwas this answer helpful?
Help is provided by the document linked below
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The email app of NesCHt can access Gmail® accounts. However, in order to apply Digital Self-Determination, other e-mail providers are to be preferred
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The e-mail accounts of e-mail providers with IMAP support are supported by Leny NesCHt e-mail app. Details of the IMAP settings are available from the respective e-mail provider
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The access to NesCHt from any browser is explained in «First Steps», see link below
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The installation of additional Apps in NesCHt by the user is not supported
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myLeny
Lenotra AG and its partners have a rigorous no-log policy. The IP address of the customer's Internet connection is not recorded, nor are the connections to the connection points and data traffic. What is not recorded cannot be evaluated
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The subscription period can be selected initially (when purchasing a myLeny or a new/additional LenyMobile) and at the time of renewal (of a myLeny or an additional LenyMobile) by the customer in the shop using the options provided
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Lenotra products are optimized for intuitive use and the functions should be self-explanatory in most cases. Should questions arise, the customer will find a convenient search, the FAQ (Frequently Asked Questions). The answers thus found help further, provide additional explanations and show easy-to-understand solutions. If this does not lead to the desired solution, the customer can request further support with Support Requests
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The basic access for the LenyMobile to the Internet (mobile subscription and/or Wi-Fi access) can be freely selected by the customer and is not part of myLeny or LenyMobile
Related FAQs
1025. Is a SIM-Card included when byuing myLeny or a LenyMobile
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No ID is required for the purchase of products in the Lenotra Shop. All you need is a valid e-mail address as well as a full delivery address (also parcel forwarder possible) and a valid means of payment
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«myLeny» is the integral product of Lenotra, which includes the following product parts:
- LenyMobile - The mobile phones of the Lenotra in their respective form; Based on top-quality, market-current devices from world-leading manufacturers, equipped with the operating system LenyMobile OS (Android Open Source Project including security layer of LenyMobile OS). myLeny Privacy Widget helps customers, among other things, to conveniently select their location (GPS and Internet Protocol) virtually and to keep an overview of their security settings. The implementation ensures that most of the Google® apps can be used without unwanted data outflows. The LenyMobile is provided with operating system and security updates for the same length of time as the same device type from the original manufacturer. Warranty claims within the 2-year device warranty are handled directly by Lenotra AG
- myLeny Store – The app store for the Lenotra mobiles; Open Source with anonymous access to all Google Play® apps and additional Open source apps, during the purchase of an app or during usage of apps that need constant connection to Google® services, you must log in to Google Play® Services
- NesCHt – The secure and private data storage in Switzerland; Based on Nextcloud® technology, myLeny customers have access to an Internet-accessible storage service in highly secure, ISO-certified data centres in Switzerland with the ability to process documents online and much more. The data of the LenyMobile is synchronized with NesCHt and can be viewed online by the customer and further synchronized to any device (mobile phones, tablets, PCs, etc.). All data traffic is encrypted. Lenotra, its employees or others have no access to the unencrypted data and its keys.
- Communication – the secure channel; Communication between LenyMobile and the internet is encrypted and anonymous up to the point of first contact on the Internet (e. g. up to a website, up to a mail server, etc.). In order to avoid restrictions on internet access, customers can choose their own virtual location. Internet usage is not recorded. The basic access for LenyMobile to the internet (mobile subscription and/or WLAN access) can be freely selected by the customer and is not part of myLeny or LenyMobile.
External links
Conceptwas this answer helpful?
Migration of contacts to NesCHT and synchronization to LenyMobile:
This method is the preferred method as you have a good overview in the web portal of NesCHt to migrate existing contacts from other programs and apps. Procedure:
1. Log in to your NesCHt using a browser
2. Select "Contacts"
3. Select "Contacts Settings"
4. Select "Import Contacts"
5. Select a local file (on your PC) or a file in your NesCHt. The file must have the vCard file format (.vcf), can contain one or more contacts and must be exported or backed up/copied from your existing contact management
6. The imported contacts can then be assigned to an existing or new contact group in NesCHt. When creating a new contact group, make sure you include it in the DAVx5 app on your LenyMobile for synchronization so that the contacts will automatically sync with your LenyMobile.
Migration of contacts to LenyMobile and synchronization to NesCHt:
This method is especially useful for taking over individual contacts from other programs and apps. How to proceed:
1. Make sure that the contact you want to import is present on your LenyMobile as a vCard (.vcf), from another app or from a mail attachment stored locally on the LenyMobile
2. Open the Contacts app on your LenyMobile
3. Select "Settings' in the side menu"
4. Select "Import"
5. Select "VCF File"
6. Select "DAVx5 Address Book" and the folder where the .vcf file is located
7. The selected contact is imported and synchronized to the selected Address Book on NesCHt
Migration of appointments to NesCHt and synchronization to LenyMobile:
1. Make sure that the appointments to be imported are available in iCalendar format (.ics, .ical, iifb, .iCalendar), exported/saved from another program
2. Log in to your NesCHt using a browser
3. Select "Calendar"
4. Select "Calendar Settings"
5. Select "Import Calendar"
6. Select a local file (on your PC)
7. Choose whether you want to import the appointments into an existing calendar or a new calendar (in the case of a new calendar, the name will be named according to the name assigned at the place of origin, this name can then be customized in NesCHt)
8. Import the selected calendar
9. On your LenyMobile in the DAVx5 app, make sure that you also activate the newly imported calendar in your profile for synchronization (in the section "CALDAV") and in the Calendar app (side menu – Settings – CALDAV) activate the newly imported calendar.
Migration of appointments to LenyMobile and synchronization to NesCHt:
1. Make sure that the Calendar you want to import is present as iCalendar (.ics) file on your LenyMobile (from another app or from a mail attachment stored locally on the LenyMobile
2. Open the Calendar app on your LenyMobile
3. Select "Settings' in the side menu"
4. Select "Import events from an ics file"
5. Select the folder where the .ics file is located and select the .ics file
6. Select an existing calendar or a new calendar to be created and trigger the import (Important: If a new calendar is selected during import, the appointments are only locally in the calendar of the LenyMobile and the new calendar cannot be synchronized with the NesCHT)
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Lenotra
Lenotra products are optimized for intuitive use and the functions should be self-explanatory in most cases. Should questions arise, the customer will find a convenient search, the FAQ (Frequently Asked Questions). The answers thus found help further, provide additional explanations and show easy-to-understand solutions. If this does not lead to the desired solution, the customer can request further support with Support Requests
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Lenotra operates within the scope of Swiss legislation. Should authorities request legal access to Lenotra's customer data, Lenotra will comply. Lenotra can only transmit the data in encrypted form.
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Lenotra can be found at www.lenotra.com . Further details can be found in the imprint.
Lenotra does not operate a physical shop.
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Yes, we are happy to send you the important messages from Lenotra about myLeny, LenyMobile etc. in addition to the e-mails to your registered e-mail address also to your Threema-account. Please register your Threema-ID using this link (please mention your Threema-ID in the question), thanks
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Lenotra renounces the use of artificial intelligence (AI) for all products, the web presence and the internal systems
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