Code of Conduct

Our core values ...

Lenotra is committed to the values and standards set out in this Code of Conduct, as we believe the principles set out here are the foundation of a successful business. We are committed to ensuring that our actions towards the different stakeholders are guided by the principles set out here. We deliberately focus on treating our stakeholders with respect and appreciation, because only in this way can we achieve a positive internal and external perception and secure our positioning as a successful market participant in a strong competitive environment in the long term. This guideline expresses our understanding of ethically and socially correct behaviour as well as environmentally and resource-conserving behaviour.

This Code of Conduct has been developed to provide our managers, current and future employees with clear guidelines in this regard. Particularly in day-to-day interaction, the above-mentioned directives must be regarded as an ideal-typical target state, which we can only achieve together. In spite of the freedom at work experienced at Lenotra, the desire for orientation is always present. The present guidelines are therefore not intended to restrict the freedom of the individual, but to strengthen the individual responsibility of each employee and, at the same time, to encourage them to act as a team.

For the future, Lenotra undertakes to supplement this Code of Conduct with guidelines for employee management and cooperation in the company. The principles should form the basis for a successful collaboration and thus ensure a positive employer image towards all stakeholders.

This is because the following applies: "The behaviour of each individual ensures the success of the entire company."

Scope and competence Code of Conduct

Lenotra sets a high standard for cooperation and accountability for human rights, working conditions, and environmental and sustainability commitments with its commitment to the Ten Principles of the United Nations Global Compact (https://www.unglobalcompact.org/). Complementing and extending the defined requirements that Lenotra places on all employees, managers and other stakeholder groups, the Code of Conduct serves to fix brand-compliant, integrity-compliant behaviour and to provide a guideline. The principles defined here complete our understanding of ethically and socially correct behaviour, good interaction between managers and employees, and fair treatment of customers, suppliers and other stakeholders.

Stakeholders

  • Customers and suppliers
  • (Potential) employees and managers
  • The public

Principle - Cooperation with customers and suppliers

Customer satisfaction is one of our most important success factors. A friendly, professional approach to our customers and suppliers is therefore one of our requirements

  • We stand for reliable, timely and transparent order processing. Friendly and objective communication as well as an appreciative and respectful approach form the basis of our cooperation.
  • We strive for a continuous improvement process in order to secure and expand our position in the market in the long term. We therefore work together and actively on the company-wide optimization of all processes, in particular to identify, assess and avert risks at an early stage.
  • In the context of risk management, we undertake to train employees in the area of quality, to create a sense of responsibility for quality management and to ensure that each employee complies with high quality standards.
  • We encourage our business partners, customers and suppliers to adhere to the principles set out in this Code of Conduct and thus to be a sign of sustainability themselves.

Principle - Handling of information

The handling of information is the core domain of Lenotras company activities. Information security and data protection are core components of our daily work. The protection and security of information is fundamental to our work.

  • We take care to protect customer data and information.
  • We protect personal data in accordance with the provisions of the relevant legislation at the headquarters of Lenotra. In addition, we are committed to a high level of confidentiality in all areas of the company in order to adequately protect the existing information.
  • We continuously invest in maintaining and improving the technical infrastructure, the work processes and the level of information related to information security and data protection. In addition, we focus on training and sensitisation of our employees in order to create and maintain an increased awareness in these areas.

Principle - Health and Safety

Occupational safety and the protection of the health of our employees go hand in hand with the profitability and quality of Lenotra as a sustainable employer. We are guided by the WHO definition of the term health:

  • We strictly adhere to regulations, specifications and standards of the legislator to promote health and safety in the workplace. Our managers have a special responsibility here. You are responsible for compliance with the protective measures for yourself and your employees.
  • We take care of the well-being of our employees, promote the maintenance of health and contribute to prevention and prevention.

Principle - Management of resources and the environment

Lenotra is always aware of its responsibility for the environment. Lenotra promotes and demands the environmentally conscious behaviour of its employees in their daily work and thus reaffirms the following principles.

  • We are committed to an economical and responsible use of all available resources. This is ensured by our environmentally oriented corporate policy.
  • We respect all legal requirements and requirements regarding environmental protection and strive to continuously improve our environmental performance.

Principle - Social sustainability

For Lenotra, social sustainability in the entrepreneurial sense means above all respect for the ten principles of the United Nations Global Compact (https://www.unglobalcompact.org/what-is-gc/mission/principles). In order to do justice to these, we are always committed to the respectful treatment of each other and to the observance of applicable labour standards.

  • We respect the dignity and rights of every human being.
  • We respect the legal requirements for fair working conditions and performance-based remuneration and create a safe working environment for our employees in every respect. This also includes respect for the personal rights and protection of the privacy of each employee.
  • We strictly comply with legal requirements and guidelines to prevent discrimination in any way. This includes hiring employees based on their suitability and performance. We attach great importance to equal opportunities and equal treatment in all areas of the company.

Principle - Compliance

Lenotra is committed to complying with applicable laws and guidelines, which must be observed in cooperation with our respective stakeholders. We have summarized our understanding of integrity and legal compliance in the following principles.

Business relations and competition:

  • We always respect the integrity of our relationships with business partners, customers, suppliers and competitors.
  • We comply without exception with the requirements of antitrust and competition law.

Corruption:

  • We refuse to accept gifts, invitations, bribes or bribes and any other form of possible active or passive corruption.
  • We review all sponsorship activities or charitable donations with the utmost care. We are always aware of our responsibility to fight corruption.

Financial stability:

  • We comply with the legal requirements regarding retention obligations for documents in order to ensure a high degree of transparency.
  • We stand for healthy growth and financial stability. That is why we focus on self-financing and sustainable corporate development, in which long-term income protection takes precedence over short-term profit.